Identity Verification (KYC)

Why do I need to complete identity verification?

Identity verification is a legal requirement for platforms that facilitate international payments. OperateX is required to verify the identity of all users as part of its Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance obligations. This ensures the platform remains safe and compliant for everyone.

What is the verification process?

The verification is completed in two steps:

• Identity document verification - You will be asked to capture a photo of your government-issued ID document.

• Face liveness check - You will be asked to complete a short face verification to confirm that you are the person on the document.

Both steps are handled by Didit, our identity verification partner. You will be redirected to their platform to complete this process.

What documents are supported?

Didit supports over 14,000 document types across 220+ countries including national ID cards, passports, driving licences, and residence permits. You can view the full list of supported documents at here.

Who handles my personal information?

Your identity information is processed by Didit, our verification partner. Didit stores and processes all data on EU-based servers and is certified to the following standards: GDPR compliant, ISO 27001 (information security management), ISO 27017 (cloud security), ISO 27018 (cloud privacy), and iBeta Level 1 for biometric verification. All data is encrypted in transit and at rest. You can read more about how Didit manages data security here.