My client has made a payment but it hasn't reflected in my balance. What should I do?

If your client has made a payment and it has not reflected in your OperateX balance within 2 business days, here is what to do:

• Confirm with your client that the payment was made to the correct bank account details as shown on the invoice.


• Ask your client for a payment receipt or confirmation from their bank.

• Send a message to our support team with the invoice number and payment receipt and

  we will investigate.